The HIPAA Privacy and Security Rules including enhancements from The HITECH Act of 2009 and the Omnibus Rule of 2013, and The CAN-SPAM Act of 2003. This is recommended for all employees of Call Center Organizations having access to protected health information (PHI) and who need awareness training in HIPAA privacy and security rules.


Any single individual who works for an organization that provides preventive, curative, promotional, or rehabilitative health care services in a systematic way to patients, people, families, or communities.


The call center is a centralized office used for receiving or transmitting a large volume of requests by telephone. Different types of healthcare-related call centers are for: Billing, Collection, Patient communication, Medical insurance, Dental insurance, Vision insurance, medical answering services.

CAN-SPAM Course Outline:

  • Agenda
    • Overview of HIPAA
    • HIPAA Act of 1996
    • HIPAA Law Sections
    • HIPAA Sections Flow
    • Federal & State Law
  • The HIPAA Privacy Rule
    • Policies, Procedures & Forms
    • Privacy Rule Requirements
    • What information is covered?
    • Individual Privacy Rights
    • Privacy Breaches
    • Privacy Rule Steps
  • The HIPAA Security Rule
    • Security Rule Requirements
    • Security Rule Categories
    • The HITECH Act
  • HITECH Overview
    • Breach Notification Requirements
    • Business Associate Requirements
    • Covered entities
    • Provider
    • Business Associates
    • Health information
    • Agreements & Contracts
  • The Omnibus Rule
    • Notice of Privacy Practices
    • Authorization versus Consent
    • Individual Privacy rights
    • Permissible Activities
    • Authorization Requirements
    • Defective Authorizations
    • Permissible Activities and Patient Options
  • HIPAA, HITECH & The Omnibus Rule
    • Increased Enforcement
    • Civil Penalties (Effective 2/18/2010)
    • Criminal Penalties
  • Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003
    • The CAN-SPAM Act
    • The CAN-SPAM Act – Legal Implications
  • Summary
  • Questions?

Free HIPAA CAN-SPAM Awareness for Call Center Organization Training Demo

HIPAA CAN-SPAM Awareness for Call Center Organization Sample Certificate

HIPAA CAN-SPAM Awareness for Call Center Organization Certificate

Print your HIPAA certification immediately online upon successful completion of each course

HIPAA CAN-SPAM Awareness for Call Center Organization Course Features

  • 24 x 7 access from anywhere for self-paced online courses
  • One course for $25 to meet privacy and security awareness training requirement
  • Courses created by HIPAA Expert with practical compliance experience and security expert
  • Course updated for HITECH, Omnibus rule, meaningful use, and breach notification
  • Instantly print or download Nationally Recognized Certificates
  • Complete your course in one hour and get certification
  • Online course with audio and PowerPoint slides for easy understanding of training
  • American Disability Act (ADA) compliant course format and delivery
  • 56 pages printed color manual available for purchase
  • Online courses compatible with windows, apple, iPad, and other tablets
  • Option to upgrade to Certified HIPAA Privacy Associate (CHPA) credential. Spanish Version is available too for CHPA.
  • Complete compliance solution available based on your specific needs
  • Unlimited Phone and Email Support

HIPAA CAN-SPAM Awareness for Call Center Organization Certification Test

Students are only tested once upon completion of the course and they have to reach a 60% pass mark from the 10-question test for them to receive the HIPAA CAN-SPAM Awareness for Call Center Organization Training Certification. The exam can be repeated till the student passes the test.

The test normally takes 10 minutes and it can be taken multiple times till you pass the test. Once you pass your test you can print out your certificate immediately.

Test Format: Multiple Choice Questions.

We can skillfully assist you in determining your HIPAA training need, and the best training combination for employee learning objectives to meet the HIPAA regulation requirements and prepare the HIPAA compliance team.

Certificate for Continuing Education Credits:

Students can buy a CE credits certificate for this course at the time of registration. You will receive one CE credit for this course through the Approved Provider of the California Board of Registered Nursing after completing the course.


Great learning material. Somewhat lengthy, but very easy to understand, and will be applied at work.
DeVontae Wilson

Very informative information provided in this course!
Stephanie Speed

I learned a substantial amount of information pertaining to HIPAA.
Kathy Samarripa

This course was vary helpful and i really understood all the information that was provided.
Samantha Griffith

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Please contact us for more information at or call (515) 865-4591


HIPAA CAN-SPAM Awareness for Call Center Organization Training course is rated 4.7 out of 5 by 66 users.